Brolly support

Getting started 11

• Connect your social media accounts to Brolly
• Connect your Instagram
• Connect a Facebook group to Brolly
• How to add a YouTube account to Brolly
• Invite team members to Brolly

View all 11

Groups 8

• Starting with groups
• Add a group
• Connect social media accounts to a new group
• Move connected social media accounts to a new group
• Setting up Brolly groups for elected officials

View all 8

General 25

• What is a record?
• Search for posts by a specific person
• How do I report an issue?
• Brolly E-Newsletter
• Can we specify a start date for Brolly to capture records

View all 25

Alerts 1

• Create and manage an alert for key words or phrases

Exports 5

• Export file types
• Why are Feed and Messages exports separate?
• Export a single record
• Schedule an export
• How to use JSON Brolly export files

Account management 1

• Change your details in Brolly

Billing 3

• The right Brolly plan for your social media archiving needs
• When your social media records exceed your Brolly plan
• Upgrade your Brolly plan

Compliance 2

• Does Brolly meet all the needs for the Public Records Act?
• Our Terms of Use

Hosting 4

• What are Brolly's redundancy mechanisms/processes and backup details?
• What are the details of your disaster recovery plan?
• Does Brolly have any standard scheduled outages?
• What data centres host the Brolly service?

Data management 2

• Are periodical backups available for storage on Brolly?
• What are Brolly’s processes for restoring deleted data? (Including data restoration).

Connection 2

• What is the minimum bandwidth connection that is required to run Brolly?
• What versions of Internet Explorer, Chrome and Safari is Brolly optimised for?