How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Features & functionality
Connect your social media accounts to Brolly
Connect your Instagram
Connect a Facebook group to Brolly
How to add a YouTube account to Brolly
Invite team members to Brolly
See all 12 articles
Starting with groups
Add a group
Connect social media accounts to a new group
Move connected social media accounts to a new group
Setting up Brolly groups for elected officials
See all 8 articles
What is a record?
Search for posts by a specific person
How do I report an issue?
Can we specify a start date for Brolly to capture records
See all 22 articles
Create and manage an alert for key words or phrases
Why are Feed and Messages exports separate?
Export a single record
Schedule an export
Accounts & billing
Change your details in Brolly
The right Brolly plan for your social media archiving needs
When your social media records exceed your Brolly plan
Upgrade your Brolly plan
Does Brolly meet all the needs for the Public Records Act?
Technical & system information
What are Brolly's redundancy mechanisms/processes and backup details?
What are the details of your disaster recovery plan?
Does Brolly have any standard scheduled outages?
What data centres host the Brolly service?
Are periodical backups available for storage on Brolly?
What are Brolly’s processes for restoring deleted data? (Including data restoration).
What is the minimum bandwidth connection that is required to run Brolly?
What versions of Internet Explorer, Chrome and Safari is Brolly optimised for?
Help Desk Software