Brolly support

Getting started 12

• Connect your social media accounts to Brolly
• Connect your Instagram
• Connect a Facebook group to Brolly
• How to add a YouTube account to Brolly
• Invite team members to Brolly

See all 12 articles

Groups 5

• Starting with groups
• Add a group
• Roles in Brolly Groups - owners & members
• You've been invited to a group?
• I can't see the Settings tab

General 19

• What is a record?
• Search for posts by a specific person
• How do I report an issue?
• Brolly E-Newsletter
• Can we specify a start date for Brolly to capture records

See all 19 articles

Alerts 1

• Create and manage an alert for key words or phrases

Exports 3

• Why are Feed and Messages exports separate?
• Export a single record
• Schedule an export

Account management 1

• Change your details in Brolly

Billing 3

• The right Brolly plan for your social media archiving needs
• When your social media records exceed your Brolly plan
• Upgrade your Brolly plan

Compliance 2

• Does Brolly meet all the needs for the Public Records Act?
• Our Terms of Use

Hosting 4

• What are Brolly's redundancy mechanisms/processes and backup details?
• What are the details of your disaster recovery plan?
• Does Brolly have any standard scheduled outages?
• What data centres host the Brolly service?

Data management 2

• Are periodical backups available for storage on Brolly?
• What are Brolly’s processes for restoring deleted data? (Including data restoration).

Connection 2

• What is the minimum bandwidth connection that is required to run Brolly?
• What versions of Internet Explorer, Chrome and Safari is Brolly optimised for?