Brolly support
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Knowledge base
Features & functionality
Getting started
11
Connect your social media accounts to Brolly
Connect your Instagram
Connect a Facebook group to Brolly
How to add a YouTube account to Brolly
Invite team members to Brolly
View all 11
Groups
8
Starting with groups
Add a group
Connect social media accounts to a new group
Move connected social media accounts to a new group
Setting up Brolly groups for elected officials
View all 8
General
25
What is a record?
Search for posts by a specific person
How do I report an issue?
Brolly E-Newsletter
Can we specify a start date for Brolly to capture records
View all 25
Alerts
1
Create and manage an alert for key words or phrases
Exports
5
Export file types
Why are Feed and Messages exports separate?
Export a single record
Schedule an export
How to use JSON Brolly export files
Accounts & billing
Account management
1
Change your details in Brolly
Billing
3
The right Brolly plan for your social media archiving needs
When your social media records exceed your Brolly plan
Upgrade your Brolly plan
Compliance
Compliance
2
Does Brolly meet all the needs for the Public Records Act?
Our Terms of Use
Technical & system information
Hosting
4
What are Brolly's redundancy mechanisms/processes and backup details?
What are the details of your disaster recovery plan?
Does Brolly have any standard scheduled outages?
What data centres host the Brolly service?
Data management
2
Are periodical backups available for storage on Brolly?
What are Brolly’s processes for restoring deleted data? (Including data restoration).
Connection
2
What is the minimum bandwidth connection that is required to run Brolly?
What versions of Internet Explorer, Chrome and Safari is Brolly optimised for?
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