General

This section includes a whole swag of information about how to get the most out of Brolly. Learn bout social media profiles & records, groups, member management, exporting records and more

Are the features shown in the demo available across all plans?
All the features in the demo are available across all Brolly plans.
Wed, 22 Nov, 2017 at 4:47 PM
How to do a 'hard refresh' on your browser
When you are connecting accounts to Brolly during your first set up, or when you're adding groups and inviting people in your team, you might find that ...
Wed, 17 Jun, 2020 at 9:23 AM
Does Brolly have monthly plans?
Brolly contracts run from year to year. We don't offer monthly plans. During any year of social media, every organisation experiences fluctuations i...
Thu, 6 Aug, 2020 at 11:56 AM
Deactivating or removing a team member
When staff leave your organisation or no longer need to use Brolly as part of their job, you may need to remove their access to your Brolly account.  Th...
Fri, 19 Feb, 2021 at 5:40 PM
Where do I find Settings in Brolly?
The account settings option is available on the left hand side of the Brolly screen, if you have 'Owner' permissions. Some team members have read-on...
Mon, 24 Aug, 2020 at 1:26 PM
Reconnect accounts to Brolly when tokens have expired
Tokens act like a password in the back end of Brolly for securely connecting to your social media accounts. Sometimes social media companies like Facebook o...
Fri, 18 Jun, 2021 at 1:25 PM
Does Brolly archive Facebook dark posts?
Paid content is increasingly popular on social media channels. These advertising posts are generally part of a campaign that targets other people on the pla...
Tue, 12 Jan, 2021 at 10:17 AM
Applying tags to comments and retweet
To further enrich your Brolly feed, you can now tag comments and retweets. This is great if you want to quickly find comments by a particular person, or t...
Fri, 18 Dec, 2020 at 8:03 AM
I can't connect a Facebook page I just created
If you've created a new Facebook page for your organisation, it may take a while before you can see the page when you try to connect. This is due to a ...
Mon, 4 Jan, 2021 at 5:11 PM
Using notes in Brolly
Notes are a great way to collaborate with other team members who use Brolly.   Apply notes to the detail of posts or comments.  Procedure In the F...
Wed, 20 Jan, 2021 at 11:58 AM