When staff leave your organisation or no longer need to use Brolly as part of their job, you may need to remove their access to your Brolly account. 


The best option is to deactivate the team member's access to Brolly. This will prevent anybody attempting to log in with those credentials, but it makes sure that any actions taken by the team member are maintained in the system in case a future audit is required.


To deactivate a user

Rather than removing a team member, we recommend deactivating their account in Brolly. 

  1. Log into Brolly 
  2. Go to Settings
  3. In the User tab, click on the three dots ... beside the user whose account you wish to deactivate
  4. Choose the deactivate option


You can also reactivate a deactivated user by clicking on the three dots and choosing the reactivate option




Remove a user from your account

If you need to remove a team member from the list in the Users tab in Brolly, you'll need to submit a support ticket to the team at Brolly to do that for you. 


First, deactivate the accounts of the users you'll be requesting us to remove. 

Then, email support@brolly.com.au with a request to remove the users. Your email should include:

  • a request to remove the users
  • the names and email addresses of the users you wish to remove.


What next?

See more topics on how to get the most out of Brolly


Additional support

We're here to help! 

Search the full knowledgebase or email us at support@brolly.com.au