Notes are a great way to collaborate with other team members who use Brolly.  


Apply notes to the detail of posts or comments. 


Procedure

  1. In the Feed in Brolly, select the post you want to add a note to
  2. In the detail screen, click Add note
  3. Type the note detail then press Enter
  4. You can also edit or delete notes that you created.



Examples of how notes can enrich your records


Deleted posts and comments

Sometimes it’s necessary to delete a post. When you delete a post on Facebook or Twitter, it disappears from the platform and cannot be retrieved. Yet, for audit purposes you’ll often need a verifiable record of the deleted post - which is why you.


Use Notes as a reminder to colleagues, or to ‘future you’ about why you deleted or edited that post. And if you move on to bigger and better things, you will do so knowing you’ve left a robust audit trail for the people who come afterwards. 


'Job done'

If you're using your social media to provide customer service, you may find requests for help from members of the community appear in your comments. If any of those requests result in a work order, you can use Notes to let your colleagues know that you have actioned the request, and provide a work order or tracking number in case your colleagues want to follow up.