When to use the pause feature

You may close an official business social media account down for a range of reasons, for example as a result of portfolio changes or organisation restructures. One common example is local government  councillors, or state or federal government ministers, who have a limited term with a start date and an end date. 


Accounts that you stop using for any reason are perfect candidates for pausing. When you pause the account, the records you captured when the account was alive and public are securely retained in your archive, giving you access to the records in Brolly’s interface, and ensuring you comply with recordkeeping and other legislation.  


Steps to follow

  1. Log in to Brolly. You will need to have ‘Owner’ or ‘Group owner’ level access to Brolly.

  2. Go to Settings, and view the Accounts tab

  3. Choose the account you want to pause

  4. Click on the three dots next in the right column for the account.

  5. Choose Pause

  6. Pausing an account is a significant decision. You’ll see a message that explains what happens when you pause an account and asks you to confirm your request. If you still want to pause the account, tick the checkbox and press Pause.